Tickets
Field service: dispatch, check-in, service notes, parts, ERP/POS return linking.
Notes
- Onsite tickets usually require check-in + service note before close.
- Parts consume warehouse stock.
- Linked returns must belong to the same client.
Troubleshooting
| Issue | Fix |
|---|---|
| “Check in first” | Complete engineer check-in |
| Return not found | Verify ERP return / POS refund id |
| Engineer pool empty | Check dispatch target & role menus |